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Re: Internet/Internet site problems

Posted: Tue Feb 28, 2023 7:28 pm
by pommystuart
Good 0728 UTC 1 Mar

Re: Internet/Internet site problems

Posted: Tue Feb 28, 2023 7:59 pm
by Michael
That's 1928 UTC on Feb 28... :D :D :D

Re: Internet/Internet site problems

Posted: Tue Feb 28, 2023 8:18 pm
by arboggs
Feb 28th 20:18 UTC very slow

Re: Internet/Internet site problems

Posted: Tue Feb 28, 2023 9:51 pm
by Caro
February 28, 2150 UTC
Working perfectly. Over and out.

Re: Internet/Internet site problems

Posted: Wed Mar 01, 2023 12:33 am
by Randi
Mar 1

00:33 UTC - GOOD

Re: Internet/Internet site problems

Posted: Wed Mar 01, 2023 4:31 am
by pommystuart
good 0430 UTC 1 Mar
:D :D :D

Almost stopped when Randi went to bed. 0500 UTC
:( :( :(

Re: Internet/Internet site problems

Posted: Wed Mar 01, 2023 2:24 pm
by Michael
I'm not going to add any more data to the spreadsheet. It's complete from the start of the problem, 24 January until the end of February, UTC.

Randi's contacting Bob again, so we will just have to see what develops from that.

Re: Internet/Internet site problems

Posted: Thu Mar 02, 2023 9:18 pm
by Bob
Well, I had an interesting chat with Tech Support. I think I knew this, but the basic hosting plan (which we have) uses Shared Hosting, which allows multiple users to share space on a single server maintained by the hosting provider. Our provider allows unlimited bandwidth on that plan. So, it looks like we're now sharing a server with some bandwidth hogs. I asked if they do any load balancing to compensate for heavy users and he said they do not. Upgrading to a Virtual Private Server (VPS) is an option, but costs more and would probably require more hands-on maintenance and configuration. Changing providers is also an option, but migrating the site is not trivial, and could just encounter the same problem in any case if we stay with the cheaper shared hosting approach.

Re: Internet/Internet site problems

Posted: Thu Mar 02, 2023 10:46 pm
by pommystuart
Would Zooniverse consider sharing their service with us?

:kangaroo:

Re: Internet/Internet site problems

Posted: Fri Mar 03, 2023 1:25 am
by Michael
Thanks for checking into this, Bob.

Re: Internet/Internet site problems

Posted: Sun Mar 05, 2023 8:20 pm
by Bob
The forum software update to the latest version appears to have worked, I just need to track down our logo graphic.

Let me know if anything else is amiss.

Re: Internet/Internet site problems

Posted: Sun Mar 05, 2023 8:31 pm
by Michael
Thanks, Bob!!!

Re: Internet/Internet site problems

Posted: Sun Mar 05, 2023 10:35 pm
by pommystuart
All good down here, thanks Bob
:kangaroo:

Re: Internet/Internet site problems

Posted: Mon Mar 06, 2023 1:38 am
by Randi
Thank you for coming to our rescue once again, Bob!

With the software update we have lost the fix you made to have the url command open the link in a new tab.
If you have a chance to add that back, I would appreciate it.

Re: Internet/Internet site problems

Posted: Mon Mar 06, 2023 2:19 am
by Bob
Do you happen to recall what the tag name was? 'nturl'?
Randi wrote: Mon Mar 06, 2023 1:38 am With the software update we have lost the fix you made to have the url command open the link in a new tab.
If you have a chance to add that back, I would appreciate it.

Re: Internet/Internet site problems

Posted: Mon Mar 06, 2023 2:21 am
by Randi
We used url but it opened in a new tab.

Re: Internet/Internet site problems

Posted: Mon Mar 06, 2023 2:49 am
by Bob
Seems to be working...

Google

www.google.com
Randi wrote: Mon Mar 06, 2023 2:21 am We used url but it opened in a new tab.

Re: Internet/Internet site problems

Posted: Mon Mar 06, 2023 2:53 am
by Randi
Perfect :D
Thanks a million!

Re: Internet/Internet site problems

Posted: Mon Mar 06, 2023 7:46 am
by Maikel
Didn't do much for the speed, though, it's very slow this morning (6 March 07:45 UTC).

Re: Internet/Internet site problems

Posted: Mon Mar 06, 2023 2:36 pm
by arboggs
Thank you for the update, Bob :)