Internet/Internet site problems

[pommystuart]

Good 0728 UTC 1 Mar

[Michael]

That's 1928 UTC on Feb 28...

[arboggs]

Feb 28th 20:18 UTC very slow

[Caro]

February 28, 2150 UTC
Working perfectly. Over and out.

[Randi]

Mar 1

00:33 UTC - GOOD

[pommystuart]

good 0430 UTC 1 Mar


Almost stopped when Randi went to bed. 0500 UTC

[Michael]

I'm not going to add any more data to the spreadsheet. It's complete from the start of the problem, 24 January until the end of February, UTC.

Randi's contacting Bob again, so we will just have to see what develops from that.

[Bob]

Well, I had an interesting chat with Tech Support. I think I knew this, but the basic hosting plan (which we have) uses Shared Hosting, which allows multiple users to share space on a single server maintained by the hosting provider. Our provider allows unlimited bandwidth on that plan. So, it looks like we're now sharing a server with some bandwidth hogs. I asked if they do any load balancing to compensate for heavy users and he said they do not. Upgrading to a Virtual Private Server (VPS) is an option, but costs more and would probably require more hands-on maintenance and configuration. Changing providers is also an option, but migrating the site is not trivial, and could just encounter the same problem in any case if we stay with the cheaper shared hosting approach.

[pommystuart]

Would Zooniverse consider sharing their service with us?

[Michael]

Thanks for checking into this, Bob.

[Bob]

The forum software update to the latest version appears to have worked, I just need to track down our logo graphic.

Let me know if anything else is amiss.

[Michael]

Thanks, Bob!!!

[pommystuart]

All good down here, thanks Bob

[Randi]

Thank you for coming to our rescue once again, Bob!

With the software update we have lost the fix you made to have the url command open the link in a new tab.
If you have a chance to add that back, I would appreciate it.

[Bob]

Do you happen to recall what the tag name was? 'nturl'?

With the software update we have lost the fix you made to have the url command open the link in a new tab.
If you have a chance to add that back, I would appreciate it.

[Randi]

We used url but it opened in a new tab.

[Bob]

Seems to be working...

Google

www.google.com

We used url but it opened in a new tab.

[Randi]

Perfect
Thanks a million!

[Maikel]

Didn't do much for the speed, though, it's very slow this morning (6 March 07:45 UTC).

[arboggs]

Thank you for the update, Bob